Help center
Answers to common questions
Search the questions below, or contact support and a person will reply.
Account
How do I reset my password?
On the sign-in page choose Forgot password. If two-step sign-in is on, you also need your phone or a backup code.
How do I add a teammate?
In the admin console choose People, then Invite. They get mail, chat and tasks as soon as they accept.
What happens when someone leaves?
Remove them in People. They are signed out everywhere and you choose who receives their mail and files.
Billing
Where do I find my invoices?
In the admin console under Billing. Each invoice has the tax details your accountant needs.
Can I change the number of seats?
Yes, any month. Added seats are charged from the day you add them.
Why is my mail going to spam?
Usually a missing SPF or DKIM record. The Domains page shows which record needs fixing.
Can I use Densyti Mail on my phone?
Yes, with the Densyti app or the built-in mail app on iPhone and Android.
Chat
Can I invite someone outside the company?
Yes. Invite them as a guest to the channels they need.
Tracker
How do rules work?
A rule pairs an event, such as a paid order, with an action, such as creating a task. Rules run on their own.
Store
Which payment methods can I offer?
Cards, wallets, PayPal, and in India UPI and netbanking, through the payment provider you connect.
Can I use my own domain for the store?
Yes. The store runs on shop.yourcompany.com with a free certificate.
Domains
How long do DNS changes take?
Usually a few minutes. Some registrars take up to a day.